APPROACHES TO THE IMPLEMENTATION OF A QUALITY MANAGEMENT SYSTEM IN ORDER TO INCREASE THE EFFICIENCY OF ENERGY MARKETING COMPANIES

UDC 658.6
DOI: 10.36871/ek.up.p.r.2024.10.06.006

Authors

Alina M. Tagirova,
Moscow State University of Technology «STANKIN», Moscow, Russia

Abstract

The article discusses the implementation of a quality management system (QMS) in energy supply companies with an emphasis on the application of business models. It explores how QMS integration can improve the efficiency of companies, improve the quality of services provided and increase customer satisfaction. The key factors influencing the success of the implementation are analyzed, including process management, staff training and the use of modern technologies. The proposed recommendations are aimed at optimizing business processes and creating a stable competitive environment, which contributes to sustainable development and improving the overall efficiency of energy marketing organizations.

Keywords

quality management system, business processes of an energy marketing company, key efficiency factors, business model, artificial intelligence.