USING PEDESTRIAN SIMULATION MODELS TO IMPROVE THE QUALITY OF SERVICE IN RETAIL STORES

UDC 004.94
DOI: 10.36871/ek.up.p.r.2025.06.01.023

Authors

Ilya A. Slobodnyak,
Irkutsk National Research Technical University
Elizaveta I. Slobodnyak,
Novosibirsk State University
Taisiya A. Leonenko,
Irkutsk State University

Abstract

One of the important aspects affecting customer loyalty of a retail store is the speed and convenience of service, which is important in the context of increasing competition among retail outlets for everyday purchases. The presence of queues for a significant proportion of customers can be a crucial factor when choosing between two outlets.
The authors considered two simulation modeling approaches to solve these problems: discrete event modeling and pedestrian modeling. The advantages and disadvantages of each method are outlined, and two types of models are constructed for a typical supermarket “at home” located on the ground floor of a residential building. The fundamental possibility of using the Anylogic software product to solve these tasks is proved.

Keywords

queuing systems, simulation modeling, discrete event simulation, pedestrian models, Any- Logic