THE IMPACT OF OCCUPATIONAL STRESS ON EMPLOYEE ENGAGEMENT: THE MEDIATING ROLE OF JOB SATISFACTION

UDC 331.101.3: 005.95 / .96
DOI: 10.36871/ek.up.p.r.2025.06.02.002

Authors

Thi Van Hoang,
Evgeniy V. Genkin,
Russian University of Economics named after G. V. Plekhanov, Moscow, Russia
Hoang An Nguyen,
Ho Chi Minh City University of Natural Resources and Environment, Ho Chi Minh City, Vietnam

Abstract

This study examines the effects of challenge and hindrance stressors on employee engagement and analyzes the mediating role of job satisfaction. Survey data were collected from 119 bank employees in Ho Chi Minh City in Vietnam, and analyzed using structural modeling with SmartPLS 3.0. The results showed that challenge stress had a positive effect on job satisfaction and engagement, while hindrance stress had a negative effect on both factors. In addition, job satisfaction played a mediating role in the relationship between job stress and employee engagement. These results provide banks with a basis for developing stress management strategies, optimizing job responsibilities, and developing employee support programs to improve job satisfaction and engagement.

Keywords

occupational stress, employee engagement, job satisfaction, banking