UDC 316.35
Authors
V. V. FILATOV,
Doctor of Economics, Associate Professor,
Professor of the Department of Commerce
and Service A.N. Kosygin Russian State
University (Technologies. Design. Art)
Russia, Moscow
N. Y. LOGUNOVA,
Candidate of Technical Sciences,
Associate Professor, Associate Professor
of the Department of Computer Science
and Computer Technology of Food Production
Moscow State University of Food Production
Moscow, Russia
E. V. LOMAKINA,
Candidate of Technical Sciences,
Associate Professor, Professor of the
Department of «Physical and Mathematical
Disciplines» Moscow State University of Food
Production, Moscow, Russia
M. V. SARTAKOV,
Candidate of Technical Sciences, Associate
Professor, Associate Professor of the
Department of Computer Science and
Computer Technology of Food Production
Moscow State University of Food Production
Moscow, Russia
Abstract
Relevance of the study. This article discusses the issue of the introduction of artificial intelligence technology to
optimize the business processes of accommodation and catering services at the enterprises of the hotel industry and
service. The relevance of this article is justified by the fact that the service of catering in restaurants at hotel complexes
is an integral part of the process of providing services in the hotel as a whole. It brings additional income and can
significantly influence the guest’s opinion, but not all restaurants work effectively and bring profit to the hotel.
Objective. The purpose of the work is to consider the main problems and advantages of the introduction of artificial
intelligence technology to optimize the business processes of accommodation and catering services at the enterprises of
the hotel industry and service.
Result. It is shown that the restaurant automation project begins with an audit of business processes and an analysis
of the needs of the owner, manager, accounting both at the level of operational, current tasks, and strategic plans, so that
as the company develops and expands, the system can be built on, and not completely redone.
Keywords
artificial intelligence technologies, optimization, business processes, accommodation service, catering service, hotel industry and service enterprises.