Introduction of artificial intelligence technology for automation of business processes of accommodation and catering services at the enterprises of the hotel industry and service

UDC 316.35

Authors

V. V. FILATOV,
Doctor of Economics, Associate Professor, Professor of the Department of Commerce and Service A.N. Kosygin Russian State University (Technologies. Design. Art) Russia, Moscow
N. Y. LOGUNOVA,
Candidate of Technical Sciences, Associate Professor, Associate Professor of the Department of Computer Science and Computer Technology of Food Production Moscow State University of Food Production Moscow, Russia
E. V. LOMAKINA,
Candidate of Technical Sciences, Associate Professor, Professor of the Department of «Physical and Mathematical Disciplines» Moscow State University of Food Production, Moscow, Russia
M. V. SARTAKOV,
Candidate of Technical Sciences, Associate Professor, Associate Professor of the Department of Computer Science and Computer Technology of Food Production Moscow State University of Food Production Moscow, Russia

Abstract

Relevance of the study. This article discusses the issue of the introduction of artificial intelligence technology to optimize the business processes of accommodation and catering services at the enterprises of the hotel industry and service. The relevance of this article is justified by the fact that the service of catering in restaurants at hotel complexes is an integral part of the process of providing services in the hotel as a whole. It brings additional income and can significantly influence the guest’s opinion, but not all restaurants work effectively and bring profit to the hotel.
Objective. The purpose of the work is to consider the main problems and advantages of the introduction of artificial intelligence technology to optimize the business processes of accommodation and catering services at the enterprises of the hotel industry and service.
Result. It is shown that the restaurant automation project begins with an audit of business processes and an analysis of the needs of the owner, manager, accounting both at the level of operational, current tasks, and strategic plans, so that as the company develops and expands, the system can be built on, and not completely redone.

Keywords

artificial intelligence technologies, optimization, business processes, accommodation service, catering service, hotel industry and service enterprises.